Privacy policy

Introduction and Contact Details of the Data Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data refers to all data by which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is UltraVisual Films GbR, Uhlandweg 22, 73776 Altbach, Germany, Phone: +49 (0) 7153 4060747, Fax: +49 (0) 7153 4060748, Email: info@ultravisualfilms.com. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

Data Collection When Visiting Our Website

2.1 When using our website for informational purposes only, meaning if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the server hosting the website (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website
Date and time of access
Amount of data transmitted in bytes
Source/reference from which you accessed the page
Browser used
Operating system used
IP address used (where applicable, in anonymized form)

Processing is carried out in accordance with Art. 6 (1) lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used in any other way. However, we reserve the right to subsequently review the server log files if there are concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries submitted to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol displayed in your browser's address bar.

Hosting & Content Delivery Network

For the hosting of our website and the display of its content, we use a service provider that performs its services itself or through selected subcontractors exclusively on servers located within the European Union.

All data collected on our website is processed on these servers.

We have concluded a Data Processing Agreement (DPA) with the provider, which ensures the protection of our website visitors' data and prohibits any unauthorized disclosure to third parties.

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, which are small text files stored on your device. Some of these cookies are automatically deleted after you close your browser (so-called "session cookies"), while others remain on your device for a longer period and enable the storage of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the overview of your web browser's cookie settings.

If personal data is also processed through individual cookies used by us, the processing is carried out in accordance with Art. 6 (1) lit. b GDPR either for the performance of a contract, in accordance with Art. 6 (1) lit. a GDPR where consent has been given, or in accordance with Art. 6 (1) lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the website visit.

You can configure your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or exclude the acceptance of cookies for certain cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be limited.

Contacting Us

When you contact us (e.g. via contact form or email), personal data will be processed solely for the purpose of handling and responding to your inquiry and only to the extent necessary for that purpose.

The legal basis for processing this data is our legitimate interest in responding to your inquiry in accordance with Art. 6 (1) lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 (1) lit. b GDPR. Your data will be deleted when it can be inferred from the circumstances that the matter in question has been conclusively resolved, provided that no statutory retention obligations prevent such deletion.

Data Processing When Opening a Customer Account

In accordance with Art. 6 (1) lit. b GDPR, personal data will continue to be collected and processed to the extent necessary if you provide such data when opening a customer account. The data required for account registration can be found in the input form of the respective registration form on our website.

You may delete your customer account at any time by sending a message to the controller at the address stated above. After deletion of your customer account, your data will be deleted provided that all contracts concluded through the account have been fully processed, no statutory retention periods apply, and we have no legitimate interest in retaining the data.

Use of Customer Data for Direct Marketing

7.1 Subscription to Our Email Newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required for sending the newsletter is your email address. Providing additional data is voluntary and may be used to address you personally. For the newsletter subscription, we use the so-called double opt-in procedure, which ensures that you will only receive newsletters after you have expressly confirmed your consent to receive the newsletter by clicking a verification link sent to the email address provided.

By activating the confirmation link, you grant us your consent to use your personal data in accordance with Art. 6 (1) lit. a GDPR. In this context, we store the IP address recorded by your Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later point in time. The data collected when subscribing to the newsletter is used strictly for the intended purpose.

You may unsubscribe from the newsletter at any time via the designated link included in the newsletter or by sending a corresponding message to the controller named above. After unsubscribing, your email address will be immediately removed from our newsletter distribution list unless you have expressly consented to further use of your data or we reserve the right to use data beyond this scope where legally permitted and as described in this privacy policy.

7.2 Shopping Cart Reminders by Email

If you abandon your purchase before completing your order, you have the option of receiving a one-time email reminder regarding the contents of your virtual shopping cart.

The only mandatory information required for sending this reminder is your email address. Providing additional data is voluntary and may be used to address you personally. For sending reminder emails, we use the so-called double opt-in procedure, which ensures that you will only receive a notification after you have expressly confirmed your consent by clicking a verification link sent to the email address provided.

By activating the confirmation link, you grant us your consent to use your personal data in accordance with Art. 6 (1) lit. a GDPR for the purpose of sending shopping cart reminders. In this context, we store the IP address recorded by your Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later point in time. The data collected when subscribing to our email notification service is used strictly for the intended purpose.

You may unsubscribe from shopping cart reminders at any time by sending a corresponding message to the controller named above. After unsubscribing, your email address will be immediately removed from the distribution list established for this purpose unless you have expressly consented to further use of your data or we reserve the right to use data beyond this scope where legally permitted and as described in this privacy policy.

Data Processing for Order Fulfillment

8.1 To the extent necessary for the performance of the contract for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned financial institution in accordance with Art. 6 (1) lit. b GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact data provided by you during the order process in order to personally inform you within the scope of our legal information obligations pursuant to Art. 6 (1) lit. c GDPR. Your contact data will be used strictly for the purpose of providing information about updates owed by us and will only be processed to the extent necessary for the respective notification.

For the processing of your order, we also cooperate with the following service provider(s), who support us in whole or in part in the performance of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the information set out below.

8.2 In the case of orders for age-restricted goods, we ensure compliance with applicable youth protection laws by verifying that you have reached the legally required minimum age for the respective product. For this purpose, we use an age verification procedure that enables us to carry out personal identification (age verification) and, where applicable, authentication. To this end, we use the service Self-developed, UltraVisual Films GbR, Uhlandweg 22, 73776 Altbach, Germany.

For the purpose of verifying the required minimum age, certain personal data is transmitted to the above-mentioned service provider. This data processing is carried out in accordance with Art. 6 (1) lit. f GDPR on the basis of our overriding legitimate interests, established through a balancing of interests, in ensuring a youth protection-compliant offering and in complying with the applicable legal provisions concerning youth protection.

8.3 Transfer of Personal Data to Shipping Service Providers

We use the following provider as our shipping service provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

Prior to delivery of the goods, we will transmit your email address and/or telephone number to the provider in accordance with Art. 6 (1) lit. a GDPR for the purpose of arranging a delivery date or providing delivery notification, provided that you have expressly consented to this during the ordering process. Otherwise, for delivery purposes, we will only transmit the recipient's name and delivery address to the provider in accordance with Art. 6 (1) lit. b GDPR. Such transmission takes place only to the extent necessary for the delivery of the goods. In this case, prior coordination of a delivery date or delivery notification by the provider is not possible.

Consent may be withdrawn at any time with effect for the future by contacting either the controller named above or the provider directly.

8.4 Use of Payment Service Providers (Payment Services)

Apple Pay

If you choose the payment method "Apple Pay" provided by Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment processing is carried out via the "Apple Pay" function of your device running iOS, watchOS, or macOS by charging a payment card stored with Apple Pay. Apple Pay uses security features integrated into the hardware and software of your device to protect your transactions. To authorize a payment, you must enter a code previously defined by you and verify your identity using the "Face ID" or "Touch ID" function of your device.

For the purpose of payment processing, the information you provide during the ordering process, together with information about your order, is transmitted to Apple in encrypted form. Apple then encrypts this data again using a developer-specific key before transmitting it to the payment service provider of the payment card stored in Apple Pay for payment execution. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment has been completed, Apple sends your device account number and a transaction-specific dynamic security code to the originating website to confirm the successful payment.

Where personal data is processed as part of the described transmissions, such processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 (1) lit. b GDPR.

Apple stores anonymized transaction data, including the approximate purchase amount, the approximate date and time, and whether the transaction was successfully completed. Through anonymization, any personal reference is completely removed. Apple uses this anonymized data to improve Apple Pay and other Apple products and services.

If you use Apple Pay on an iPhone or Apple Watch to complete a purchase made through Safari on a Mac, the Mac and the authorization device communicate via an encrypted channel through Apple's servers. Apple does not process or store any of this information in a format that can identify you personally. You can disable the ability to use Apple Pay on your Mac in the settings of your iPhone. Go to "Wallet & Apple Pay" and disable "Allow Payments on Mac".

Further information on data protection at Apple Pay can be found at the following website:

https://support.apple.com/en-us/HT203027

Klarna

One or more online payment methods from the following provider are available on this website: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

If you select a payment method offered by the provider where you make payment in advance (e.g. credit card payment), the payment data provided during the ordering process (including name, address, bank and payment card details, currency, and transaction number) as well as information relating to the content of your order will be transmitted to the provider in accordance with Art. 6 (1) lit. b GDPR. Your data will be transferred exclusively for the purpose of payment processing and only to the extent necessary for this purpose.

If you select a payment method where the provider makes payment in advance (e.g. invoice purchase, installment purchase, or direct debit), you will also be asked during the ordering process to provide certain personal information (first and last name, street, house number, postal code, city, date of birth, email address, telephone number, and, where applicable, details of an alternative payment method).

To safeguard our legitimate interest in determining the creditworthiness of our customers, this data is forwarded to the provider for the purpose of a credit assessment in accordance with Art. 6 (1) lit. f GDPR. Based on the personal information provided by you and additional data (such as shopping cart contents, invoice amount, order history, and payment experience), the provider assesses whether the payment option selected by you can be granted with regard to payment and/or default risks.

In addition to provider-internal criteria, identity and creditworthiness information from the following credit agencies may also be considered in the decision-making process in accordance with Art. 6 (1) lit. f GDPR:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit assessment may contain probability values (so-called score values). To the extent that score values are included in the result of the credit assessment, they are based on a scientifically recognized mathematical-statistical procedure. Address data, among other factors, but not exclusively, are included in the calculation of the score values.

You may object to this processing of your data at any time by sending a message either to us or directly to the provider. However, the provider may still be entitled to process your personal data if such processing is necessary for contractual payment processing.

PayPal

One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

If you select a payment method offered by the provider where you make payment in advance, the payment data provided during the ordering process (including name, address, bank and payment card details, currency, and transaction number) as well as information relating to the content of your order will be transmitted to the provider in accordance with Art. 6 (1) lit. b GDPR. Your data will be transferred exclusively for the purpose of payment processing and only to the extent necessary for this purpose.

If you select a payment method where we provide advance performance, you will also be asked during the ordering process to provide certain personal information (first and last name, street, house number, postal code, city, date of birth, email address, telephone number, and, where applicable, details of an alternative payment method).

In such cases, in order to safeguard our legitimate interest in determining your creditworthiness, we transmit this data to the provider for the purpose of a credit assessment in accordance with Art. 6 (1) lit. f GDPR. Based on the personal information provided by you and additional data (such as shopping cart contents, invoice amount, order history, and payment experience), the provider assesses whether the payment option selected by you can be granted with regard to payment and/or default risks.

PayPal Checkout

This website uses PayPal Checkout, an online payment system provided by PayPal that consists of PayPal’s own payment methods as well as local payment methods offered by third-party providers.

When paying via PayPal, credit card via PayPal, direct debit via PayPal, or – if offered – “Pay Later” via PayPal, we transmit your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") for the purpose of payment processing. The transfer is carried out in accordance with Art. 6 (1) lit. b GDPR and only to the extent necessary for payment processing.

PayPal reserves the right to perform a credit assessment for the payment methods credit card via PayPal, direct debit via PayPal, and – if offered – “Pay Later” via PayPal. For this purpose, your payment data may be transmitted to credit agencies in accordance with Art. 6 (1) lit. f GDPR on the basis of PayPal’s legitimate interest in determining your creditworthiness. PayPal uses the result of the credit assessment regarding the statistical probability of payment default to decide whether to provide the respective payment method.

You may object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if such processing is necessary for contractual payment processing.

If the PayPal payment method “Purchase on Invoice” is available and selected, your payment data will first be transmitted to PayPal for payment preparation, after which PayPal forwards the data to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin, Germany (“Ratepay”) for payment execution. The legal basis in each case is Art. 6 (1) lit. b GDPR.

In this case, Ratepay performs an identity and credit assessment in its own name to determine creditworthiness in accordance with the principles described above and forwards your payment data to credit agencies on the basis of its legitimate interest in assessing creditworthiness pursuant to Art. 6 (1) lit. f GDPR. A list of the credit agencies used by Ratepay can be found here:

https://www.ratepay.com/legal-payment-creditagencies/

When using a payment method provided by a local third-party provider, your payment data is first transmitted to PayPal for payment preparation in accordance with Art. 6 (1) lit. b GDPR. Depending on your selection of an available local payment method, PayPal then transmits your payment data to the corresponding provider for payment execution in accordance with Art. 6 (1) lit. b GDPR:

Apple Pay (Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)
Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
iDeal (Currence Holding BV, Beethovenstraat 300, Amsterdam, Netherlands)
bancontact (Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium)
blik (Polski Standard Płatności sp. z o.o., ul. Czerniakowska 87A, 00-718 Warsaw, Poland)
eps (PSA Payment Services Austria GmbH, Handelskai 92, Gate 2, 1200 Vienna, Austria)
MyBank (PRETA S.A.S, 40 Rue de Courcelles, F-75008 Paris, France)
Przelewy24 (PayPro SA, Kanclerska 15A, 60-326 Poznań, Poland)

For further information on data protection, please refer to PayPal's Privacy Policy:

https://www.paypal.com/legalhub/privacy-full

Shopify Payments

One or more online payment methods from the following provider are available on this website: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Website Functionalities

9.1 Facebook Plugins

Our website uses plugins from the social network provided by the following provider: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

These plugins enable direct interaction with content on the social network.

To increase the protection of your data when visiting our website, the plugins are initially deactivated and integrated into the page using a so-called "2-click" or "Shariff" solution.

This integration ensures that when you access a page on our website containing such plugins, no connection to the provider's servers is established initially.

Only when you activate the plugins and thereby grant your consent to the data transfer in accordance with Art. 6 (1) lit. a GDPR will your browser establish a direct connection to the provider's servers. In doing so, certain information about your device (including your IP address), browser, and browsing history is transmitted to the provider and may be further processed there, regardless of whether you are logged into an existing user account.

If you are logged into an existing user profile on the provider's social network, information about interactions performed via the plugins will also be published there and displayed to your contacts.

You may revoke your consent at any time by deactivating the activated plugin through another click. However, the revocation does not affect data already transmitted to the provider.

Data may also be transferred to: Meta Platforms Inc., USA.

We have concluded a Data Processing Agreement (DPA) with the provider, which ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

For data transfers to the United States, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision by the European Commission, ensures compliance with the European level of data protection.

9.2 Vimeo

This website uses plugins for the display and playback of videos from the following provider: Vimeo.com, Inc., 330 West 34th Street, 10th Floor, New York, NY 10001, USA.

When you access a page on our website containing such a plugin, your browser establishes a direct connection to the provider's servers in order to load the plugin. In the process, certain information, including your IP address, is transmitted to the provider.

If playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behavior, compile playback statistics, and prevent abusive behavior.

If you are logged into a user account with the provider while visiting our website, your data will be assigned directly to your account when you click on a video. If you do not wish this assignment to take place, you must log out before clicking the playback button.

All of the aforementioned processing activities, in particular the setting of cookies for reading information from the device used, are carried out only if you have given us your express consent in accordance with Art. 6 (1) lit. a GDPR. You may revoke your consent at any time with future effect by disabling this service via the cookie consent tool provided on the website.

9.3 YouTube

This website uses plugins for the display and playback of videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

Data may also be transferred to: Google LLC., USA.

When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the provider's servers no later than the moment video playback begins in order to load the content. In the process, certain information, including your IP address, is transmitted to the provider.

If playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behavior, compile playback statistics, and prevent misuse.

If you are logged into a user account with the provider during your visit to our website, your data will be assigned directly to your account when you click on a video. If you do not wish this assignment to take place, you must log out before activating the playback button.

Tools and Miscellaneous

Lexware Office

For accounting purposes, we use the cloud-based accounting software service provided by the following provider: Haufe-Lexware GmbH & Co. KG, Munzinger Straße 9, 79111 Freiburg, Germany.

The provider processes incoming and outgoing invoices and, where applicable, our company's banking transactions in order to automatically record invoices, match them to transactions, and create financial accounting records through a partially automated process.

Where personal data is processed in this context, such processing is carried out on the basis of our legitimate interest in the efficient organization and documentation of our business operations pursuant to Art. 6 (1) lit. f GDPR.

Rights of the Data Subject

11.1 Applicable data protection law grants you the following rights with regard to the processing of your personal data by the controller (rights of access and intervention), whereby reference is made to the cited legal basis for the respective requirements:

Right of access pursuant to Art. 15 GDPR;
Right to rectification pursuant to Art. 16 GDPR;
Right to erasure pursuant to Art. 17 GDPR;
Right to restriction of processing pursuant to Art. 18 GDPR;
Right to notification pursuant to Art. 19 GDPR;
Right to data portability pursuant to Art. 20 GDPR;
Right to withdraw consent granted pursuant to Art. 7 (3) GDPR;
Right to lodge a complaint pursuant to Art. 77 GDPR.

11.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTERESTS FOLLOWING A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME WITH FUTURE EFFECT FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING MAY BE RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES. YOU MAY EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

Duration of Storage of Personal Data

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing, and—where applicable—also by the respective statutory retention period (e.g. retention periods under commercial and tax law).

Where personal data is processed on the basis of explicit consent pursuant to Art. 6 (1) lit. a GDPR, the data concerned will be stored until you withdraw your consent.

Where statutory retention periods exist for data processed within the framework of contractual or quasi-contractual obligations on the basis of Art. 6 (1) lit. b GDPR, such data will be routinely deleted after the retention periods have expired, provided that it is no longer required for the fulfillment or initiation of a contract and/or we no longer have a legitimate interest in its continued storage.

Where personal data is processed on the basis of Art. 6 (1) lit. f GDPR, such data will be stored until you exercise your right to object pursuant to Art. 21 (1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.

Where personal data is processed for direct marketing purposes on the basis of Art. 6 (1) lit. f GDPR, such data will be stored until you exercise your right to object pursuant to Art. 21 (2) GDPR.

Unless otherwise stated in the other information contained in this privacy policy regarding specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

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